Thank you for shopping at My Store. Please read our Cancellation Policy carefully before placing an order.

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Order Cancellation

Customers can cancel their order under the following conditions:

• Orders can be cancelled before they are dispatched from our warehouse

• Once the order has been shipped, cancellation will not be allowed

• Cancellation requests must be made from the same account used to place the order

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How to Cancel an Order

To cancel your order, please:

• Log in to your My Store account and go to My Orders, or

• Contact our customer support team with your Order ID

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Refund for Cancelled Orders

• If the order is cancelled before dispatch, the full amount will be refunded

• Refunds will be processed to the original payment method

• Refund processing time is 5–7 business days

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Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have already been shipped

• Orders placed during special sales or promotional offers

• Customized or special-request products (if applicable)

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Cash on Delivery (COD)

• COD orders can be cancelled before dispatch only

• If a COD order is refused at delivery without valid reason, future COD orders may be restricted

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Contact Us

If you have any questions regarding order cancellation, please contact us at:

My Store
Website: www.mystore.com